Troubleshooting

Fix sign-in problems, repo connection hiccups, custom-domain verification, invitation issues, and other common snags.

8 articles

Why can't a visitor access my restricted help centre?

A visitor is stuck at the sign-in page or never received their link. Restricted help centres only let in work emails from domains you've approved — here's how to spot what's blocking them and fix it.

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What to do if detected branding colours or fonts look wrong

Generated article screenshots or walkthroughs look off-brand — colours are too bright, gradients feel wrong, or fonts do not match your product. You can fix this without starting your project over.

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Why haven't I received my confirmation email?

You signed up for SupportPages but the confirmation email hasn't shown up in your inbox yet. These checks usually turn up the message or get a fresh one sent.

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What to do when you can't sign in to SupportPages

If SupportPages won't let you in, you're usually dealing with the wrong sign-in method, a typo in your password, or an email that still needs confirming. These checks walk through the fixes for email/password and OAuth sign-in.

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Why can't I join a project from an invitation link?

If clicking a project invitation link doesn't add you to the team, it's usually because the link has expired or already been used, or because you're signed in with a different email than the one invited.

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What to do when GitHub or Bitbucket won't connect

When you try to link a repo, you might see Not connected, an empty repository list, or an error instead of your code. These checks fix the most common authorisation and access problems so SupportPages can reach your repositories again.

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What to do when custom domain verification fails

Your help centre stays on the default address until your custom domain finishes verifying. If verification stalls or shows an error, the fix is almost always in your DNS settings — here's how to check them and get unblocked.

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Why aren't new drafts showing up in my Inbox?

You merged a pull request but nothing new appeared in your Inbox. These checks walk through the most common breaks in the automation chain — from how SupportPages listens for merges to where drafts land once analysis runs.

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