Your Public Help Centre

Share your help centre on a subdomain or custom domain, control who can access it, and understand what your users see when they browse articles, ask questions, or use chat.

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What your users see when they visit your help centre

When you share your help centre link, customers land on a branded site built from your project settings and published articles. Here is what they see at each level — the home page, category sections, and individual guides.

5 sections Your Public Help Centre

How the Ask page answers questions for your users

The Ask page gives your help-centre visitors a quick way to get answers without hunting through every article. When someone types a question, SupportPages reads your published guides and composes a plain-language reply—so you know what automated answers can cover and when to add or update articles.

5 sections Your Public Help Centre

How to set up a custom domain for your help centre

Use your own web address (like help.yourcompany.com) so customers see your brand when they read your docs. This guide walks you through adding the domain in SupportPages and confirming the DNS record.

6 steps Your Public Help Centre

Can I restrict my help centre to certain email domains?

Yes — you can limit your help centre to people who sign in with a work email on domains you approve. Visitors enter their email, get a magic link, and only addresses on your allowed list get through.

3 sections Your Public Help Centre

What restricted and internal access means for your visitors

Some help centres are not fully public. When a team marks their documentation as internal or restricted, visitors may need a direct link or a quick email sign-in before they can read anything.

4 sections Your Public Help Centre

How shared walkthrough links work for your users

When you share a walkthrough link, your users land on a standalone page on your help centre—not a generic video host. You get a branded viewing experience that matches the rest of your help centre, so you can share tutorials with confidence.

5 sections Your Public Help Centre

How to change who can access your help centre

You can open your help centre to everyone, share it by link only, or limit access to specific email domains. These settings live in your project workspace under Settings → Visibility.

5 steps Your Public Help Centre