You signed up for SupportPages but the confirmation email hasn't shown up in your inbox yet. These checks usually turn up the message or get a fresh one sent.

## Checks and fixes

### Check 1: Check your spam or promotions folder

Search your inbox for an email with the subject **Confirm your email address** from SupportPages. Some providers file it under Spam, Junk, or Promotions.

### Check 2: Confirm the address on the pending page

After sign-up you land on **Check your email**. Make sure the address shown matches the inbox you're checking — a typo at sign-up sends the link somewhere else.

### Check 3: Resend the confirmation email

Still nothing? On that same page, under **Didn't receive the email?**, click **Resend confirmation email**. Wait a minute, then check spam again.

![Resend the confirmation email](https://help.supportpages.io/rails/active_storage/blobs/proxy/eyJfcmFpbHMiOnsiZGF0YSI6NTEwOSwicHVyIjoiYmxvYl9pZCJ9fQ==--6bd399fb508528e590ad7757d27e7508c5015605/step_2.png)

### Check 4: Open the email and confirm your account

Open the message and click **Confirm email address**. The link expires in 24 hours — if yours has expired, use **Resend confirmation email** to get a new one.

### Check 5: Sign in once you're confirmed

After confirming, click **Back to sign in** and enter your email and password. If you try to sign in before confirming, you'll be sent back to the pending page with a reminder to confirm first.

![Sign in once you're confirmed](https://help.supportpages.io/rails/active_storage/blobs/proxy/eyJfcmFpbHMiOnsiZGF0YSI6NTExMCwicHVyIjoiYmxvYl9pZCJ9fQ==--b53d07d879039c2917dea681562311e4bf0c8fd8/step_4.png)

## Tips

- If you used a work email, your IT team may block automated messages — ask them to allow mail from SupportPages.
- Request a new link before the 24-hour window runs out if you haven't clicked it yet.

## Summary

Most missing confirmation emails are in spam or went to a mistyped address. Use the pending page to resend, then click **Confirm email address** in the message to finish setting up your account.