If SupportPages won't let you in, you're usually dealing with the wrong sign-in method, a typo in your password, or an email that still needs confirming. These checks walk through the fixes for email/password and OAuth sign-in.

## Checks and fixes

### Check 1: Open the sign-in dialog

Go to supportpages.io and click **Sign in** in the header, or **Sign in** under "Already have an account?" on the home page. The dialog shows **Continue with GitHub**, **Continue with Google**, and an email-and-password form.

![Open the sign-in dialog](https://help.supportpages.io/rails/active_storage/blobs/proxy/eyJfcmFpbHMiOnsiZGF0YSI6NTEzNywicHVyIjoiYmxvYl9pZCJ9fQ==--a86f873472ab8726d924bcff26a31e92b189d982/step_0.png)

### Check 2: Use the same method you signed up with

GitHub, Google, and email/password each create a separate account. If you originally signed up with **Continue with GitHub**, use that button again — not the email form.

### Check 3: Fix an "Invalid email or password" error

Re-enter your email and password carefully. If the combination doesn't match, SupportPages shows an error saying your email or password is invalid.

### Check 4: Confirm your email before signing in

Email-and-password accounts must be confirmed first. If you try to sign in before confirming, you'll land on the **Check your email** page instead of your workspace.

![Confirm your email before signing in](https://help.supportpages.io/rails/active_storage/blobs/proxy/eyJfcmFpbHMiOnsiZGF0YSI6NTEzOCwicHVyIjoiYmxvYl9pZCJ9fQ==--5d094ed96820f19bfbc07efadda69d4df9b706d0/step_3.png)

### Check 5: Resend the confirmation email

On the **Check your email** page, click **Resend confirmation email** if the message didn't arrive. Check your spam folder too — confirmation links expire after 24 hours.

### Check 6: Retry OAuth if provider sign-in failed

When **Continue with GitHub**, **Continue with Google**, or **Continue with Apple** fails, you'll return to the home page with an error message. Make sure you're signed into the correct provider account, then try again.

## Tips

- Note which sign-in button you used when you first created your account — that's the one to use every time.
- Add supportpages.io to your email safe-senders list so confirmation messages aren't filtered.
- Confirmation links expire in 24 hours — click **Resend confirmation email** if yours has expired.

## Summary

Most lockouts come down to the wrong sign-in method, unconfirmed email, or a mistyped password. Work through these checks in order and you should be back in your workspace.