When SupportPages drafts a help-centre article for you, it lands in your **Inbox** for a quick review. This guide walks you through opening a draft, checking the content, and approving it so it is ready for your help centre.

## Prerequisites

- A SupportPages project with at least one AI-generated article waiting in the Inbox
- Access to the project workspace

## Steps

### Step 1: Open the Inbox

Open your project and click **Inbox** in the sidebar. You will see draft articles listed under **Articles**, along with any pending suggestions.

![Open the Inbox](https://help.supportpages.io/rails/active_storage/blobs/proxy/eyJfcmFpbHMiOnsiZGF0YSI6NDYwNCwicHVyIjoiYmxvYl9pZCJ9fQ==--ec08fa02407c8c64c8fe8ed3214f2b1b4d881c48/step_0.png)

### Step 2: Select a draft article

Click an article in the list to open it in the editor on the right. Pick one marked ready for review — not one that is still generating.

![Select a draft article](https://help.supportpages.io/rails/active_storage/blobs/proxy/eyJfcmFpbHMiOnsiZGF0YSI6NDYwNSwicHVyIjoiYmxvYl9pZCJ9fQ==--6396c1c0c857f5b4917daff9c1c77cf8cd6011db/step_1.png)

### Step 3: Review the content

Read through the title, introduction, steps, and summary. Click any text to edit it before you approve.

### Step 4: Click Approve

When you are happy with the article, click **Approve** in the toolbar. If the article has no section yet, choose a section in the dialog and click **Approve** again.

### Step 5: Confirm the approved status

The toolbar shows **Approved** with a green check. The article is now ready — publish it from **Articles** whenever you want it live on your help centre.

## Tips

- Use **Preview** to see how the article will look on your public help centre before you approve.
- Click **Reject** if an article is not useful — you can undo a rejection from the same toolbar.
- Approved articles appear under **Articles** in the sidebar, organized by section.

## Summary

You opened a draft from the **Inbox**, reviewed it, and clicked **Approve**. The article is marked ready for your help centre — publish it from **Articles** when you are ready for customers to see it.